よくある質問
__________
Items marked "In Stock" will be shipped within 2 business days of your order.
Items marked "Pre-order" will be shipped according to the lead time stated on the product page.
__________
We accept credit card, PayPal, convenience store payment, PayPay, LINE Pay, bank transfer, and cash on delivery.
__________
Our products are only available for purchase at our Shimokitazawa atelier shop.
__________
We can reserve it for you if you contact us. Please let us know your planned来店date.
__________
We will continue to produce this product indefinitely, but please note that production may be discontinued without prior notice due to unforeseen circumstances.
__________
We are making them in the order in which they were received, so we are unable to fulfill your request.
__________
As each item is handmade, we do not offer discounts or sales.
__________
Shipping is a flat rate of 600 yen nationwide via Kuroneko Yamato Express.
For some slim, flat-rate items, post-delivery is available at a flat rate of 220 yen nationwide.
Furthermore, orders over 10,000 yen qualify for free shipping.
__________
No, we cannot. Yamato Transport is the only option.
__________
Yes, there is a field to enter a shipping address separate from the buyer's address.
__________
You can select your preferred delivery time slot for Kuroneko Express when placing your order.
For specific delivery dates, please write your requested date in the comments section during checkout, and we will ship on that date. However, please note that the requested date must be after the delivery date stated on the product page.
__________
Yes, you can.
Please indicate this in the notes section when placing your order.
__________
No, we cannot. Currently, our services are only available domestically.
__________
These are customization orders within the scope of minor changes, such as adding an extra card slot to a wallet.
__________
We do not accept full custom orders.
__________
Only the leather colors listed on the product page are available.
__________
You can combine colors from Brown, Black, and Natural when placing your order.
For minor changes, we do not charge a customization fee.
Please contact us here.
__________
can be made.
For details, please refer to here.
__________
First, please consult with us about your desired customizations via the "CONTACT" menu on the top page.
We will review the details and provide you with a quote.
__________
Yes, we can.
For this level of customization, there is no extra charge. Please place your order as usual and write "Reverse zipper" in the comments section.
__________
Size changes are generally not possible.
__________
We currently do not offer engraving services.
__________
We repair as much as possible. Please contact us to inquire about the repair method and cost.
__________
This applies only to products purchased from our store.
__________
Yes, that is possible. However, the round-trip shipping fee will be borne by the customer.
__________
In the unlikely event of a defect immediately after purchase, we will take responsibility and address it as a faulty product. We will address the issue after you contact us with details such as the usage conditions, purchase date, and images of the current state.
__________
Please see here for details.
We do not.